See what our customers say

• JJoe LassanDothan

  Arrived on time. Inspection was completed quickly. This was an annual termite bond inspection.

  

  BBeverly TovarDothan

  Brian was great and has been so helpful. We were having an issue with bugs in our kitchen and he has stayed on top of it and made sure we were satisfied with the results.

  

  SSandra Reyburn

  Lester and his crew of 2 men were very professional. They worked very hard and finished the job in a timely matter. Lester answered all my questions and went over and above in politeness and cleaning up after the job was finished. If there were more stars I woukd have given more. Lester and his crew were dressered very professional I would recommend them very highly. They were very careful not to get dust on anything and put down plastic to make sure the equipment didn't scratch the floors. Thank you for sending out such a reliable team. They were all very personable too, smiling not one complained of the heat or of the job. Really just very nice guys that knew what they were doing! The job wasn't list in the list of questions. They took out all the old insulation sanitized from the raccoon infestation and put in more insulation. It was a very intense job.

  

  MMary McCulloughSulphur Springs TPCL 924248

  Great work ethic!

  

  LLaura LaneSacramento Commercial

  My Tech was awesome. He went way beyond the usual service call and questioned me on my needs, experiences with prior service and really cared about our facility and our pest problems. I highly recommend this Technician to service other businesses in a professional manner.

  
• KKelly ReedAlbany

  I typically have quarterly service. I only request Amir. He was been my tech person for quite some time. He is on time, curtious and takes his time explaining any issues that come up. He is the reason I have kept using Terminex. I feel like I am getting service from a small local business who cares about its customers when Amir services my property.

  

  HHilary ArmstrongAlbany

  Amir is always timely, courteous, and extremely helpful!

  

  DDelshawn SmirhKansas City

  I had a light case of bed bugs, Shawn came and did a wonderful job after 1 visit I have not had any new bites or seen any bed bugs so far. Very blessed to have had Shawn he’s very professional about his job and knows what he’s doing! He gave me the confidence to sleep back in my bed after being paranoid I’m getting bit in my sleep and having sleepless nights. Thanks man I really appreciate it!

  

  KKaren SummersPanama City

  Eric Stanley was professional and friendly. I was with him watching as he explained everything to me. I would definitely recommend him. I also would prefer him to always service my property.

  

  KKrossroad SolutionsHouston TPCL 924498

  Daniel Lucas did a great job. He was nice and very helpful.

  
• RRachel ElliottHouston TPCL 924498

  Brandon went above and beyond! Excellent customer service.

  

  JJ BurchNew Port Richey

  Jordan Benson is the best technician. He is very professional, friendly and very knowledgeable!

  

  SStephanie KillianMcKinney TPCL 924125

  We had only one good technician come and service our home. The other technician didn't do there job or wouldn't reach out to us schedule a day and time too come out, we would have call tge office see if we were on the books. I will never recommend or use them again

  

  JJJ H_Las Vegas

  Really nice and friendly!

  

  TThomas ByrneMonroeville; AL

  Awesome. throurough. professional

  
• KKeith DieselMelbourne

  Brittny was great did thorough job, explained to my wife what she was applying and where. I was impressed with her work ethic and attention to

  

  KKenneth KoesterMelbourne

  The inspector and technician that came out for my pest issue were very prompt, polite, and professional. I called in the morning and had service later that day I highly recommended.

  

  BBrian LawlerWhite Plains

  Great service and detailed reporting after installation. Very pleased. Kendrick was amazing and thorough!

  

  TTaya UrMortgageExpert comPensacola; FL

  I have been overly impressed with the communication and services from Terminix and the representatives over the past three years. They are always on time. They always called the schedule ahead and they always walk you through how to make things better.

  

  EEva PalmaClifton

  Very happy with their services. They are professional and have good communication

  
• Ssweety sahaClifton

  I am extremely disappointed and disgusted with the way Terminix has handled our situation. This has been one of the most unprofessional and misleading service experiences I have ever had. About 2–3 weeks ago, we contacted Terminix because we were hearing continuous noises coming from our attic. Your inspector, Robert Delaney, came to our home and told us that there was a bee hive in/around our roof and that we also had flying squirrels. He specifically told us that Terminix would take care of the issue by removing the hive and sealing the holes where the animals were getting in. We clearly explained to Robert that we have a small baby at home and that this situation needed IMMEDIATE attention. We specifically asked him whether this could be handled quickly before agreeing to purchase the service. He assured us that it would be taken care of within the following week. Based on that promise and trusting what your representative told us, we agreed to move forward. We were also sold additional pest and termite services, and in total we paid approximately $2,500. What happened afterward is absolutely unacceptable. The following week, only the pest and termite technicians showed up—the services that were NOT even the main reason we contacted Terminix in the first place. We were then told that Terminix apparently does not directly perform the bee hive/flying squirrel work and instead hires a third party. Why was this not clearly disclosed BEFORE taking our money? Why did your inspector promise us that the urgent issue would be handled within a week when apparently Terminix wasn't even going to perform the work itself? Weeks later, we are STILL waiting for the service that was our primary reason for contacting Terminix. Even worse, Robert Delaney has been extremely difficult to reach. Our messages have gone unanswered, calls have not been returned, and when we have managed to speak with him, we have been told that he does not have the information and that only his manager knows what is happening. This is completely unacceptable. He was the representative who came to our home, assessed the situation, sold us the services, made the promises, and took our business. Once the payment was made, suddenly nobody seems to know anything. I have also called Terminix customer service MULTIPLE TIMES trying to get this resolved. Instead of taking responsibility or providing an actual solution, I have been placed on hold for extended periods and even had calls disconnected. No one seems willing to take ownership of this situation. This entire experience feels extremely misleading. You were very quick to sell us approximately $2,500 worth of services and collect our money, but when it came time to provide the urgent service that convinced us to sign up in the first place, there has been nothing but excuses, delays, poor communication, and complete lack of accountability. At this point, I have completely lost trust in Terminix and DO NOT WANT ANY FURTHER SERVICES FROM YOUR COMPANY. I am requesting immediate cancellation of my services and a FULL REFUND of the money I paid. I expect this matter to be escalated to management and resolved promptly. If Terminix refuses to address this appropriately, I am prepared to escalate the matter further and document my experience through the appropriate consumer complaint and review channels. Please do not respond with another generic apology or tell me that someone will contact me. I have already spent enough time calling, waiting on hold, sending messages, and chasing people for a service that your representative promised would be handled weeks ago. I want a clear response regarding cancellation and my FULL REFUND as soon as possible

  

  KKevin KesterLevittown

  Ken Hull is always very nice and respectful. He explains everything he does and always addresses my concerns. He's a great employee.

  

  LLou BullockBaton Rouge; LA 0021Q9

  Prompt and very friendly and informative

  

  MMichelle “Shellzs” CunhaMonmouth

  The guy came to give me a quote and said that, on a scale of low, medium, or high, I had a low-grade bed bug infestation. He mentioned no prep would be necessary, which sounds hard to believe. Clothes should have been put away and bagged. Furniture moved; he said nothing needed to be done. Then he said it would only take one service, which is unlikely, but since I have 6 months' coverage, they could come back. When I checked Google for the average price, they charged me the highest amount, around $1400.00 for services. When the technician arrived, he was there from start to finish in under an hour, with about half that time just for prep. Of course, after a week or so, the issue persisted, and every time I called, I got the runaround. They set up a date, but didn't show up or call. When I requested a specific date, they automatically gave me a random one and told me I'd have to wait 48 hours for a callback. Then they wouldn't call, and I had to wait another 48 hours. This company is trash- no direct customer service and no accountability... p.s they have their social media people responding to the review saying to reach out and when you do they say someone will get back to you and no one ever does so it's the same nonsense. Truly despicable

  

  Kkelli dEscondido

  I think Peter with Terminix goes above and beyond. He is always professional and will take extra care to get the job done

  
• Kkenneth walkerChattanooga

  I would recommend Terminix

  

  MMichael Kaczun

  We have the routine service and have called occasionally to handle ad hoc needs. Just can take a while to get on the schedule. Techs are always helpful and friendly.

  

  Nnestor sandovalFt Lauderdale

  Raphael did a great job really focus and profesional highly recommended

  

  SStacie SmithPhoenix

  Jason is always on time and does a fantastic job!

  

  SSuzanne Duke

  Pat took the time to explain what she was going to do and did a great job!

  

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